The Line3 Internet Acceptable Use Policy (“AUP”)
Please read this document, it contains important information which may have a direct impact on you. Your services may be suspended and/or terminated for violation of this AUP in accordance with the Line3 Internet Terms of Service.
Queries regarding this policy should be directed to abuse@line3.co.uk

Abuse
You may not use Line3 Internet’s network or services to engage in, support, foster, or promote illegal, abusive, or irresponsible behaviour, including but not limited to:
Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorisation of the owner of that system or network.
Monitoring data or traffic on any network or system without the express authorisation of the owner of that system or network.
Interference with any service to any user of Line3 Internet services or other network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
Use of an Internet account or computer without the express authorisation of the owner.
Using or collection of email addresses, screen names or other identifiers without the express authorisation of the person identified.
Collecting or using any personal information without the express authorisation of the owner of the information.
Providing false, misleading, or deceptive TCP–IP packet header information in an email or a newsgroup posting.
Use of Line3 Internet’s network or services to distribute software that covertly gathers information or transmits information about the user.
Use of Line3 Internet’s network or services for distribution of advertisement delivery software unless the user specifically consents to the download and installation of such software based on a clear and conspicuous notice of the nature of the software.
Any conduct that is likely to result in retaliation against Line3 Internet network or website, or Line3 Internet’s employees, officers or other agents, including engaging in behaviour that results in any server being the target of a denial of service attack.

Excessive Use of System Resources
You may not use Line3 Internet’s network or services in a way that unnecessarily interferes with the normal operation of our services generally. In such circumstances, we may require you to repair abnormalities in your code if the operation of the code unnecessarily conflicts or restricts in any way other customers’ use of Line3 Internet’s network or services.

Bulk E–Mail
You must obtain Line3 Internet’s advance approval for any bulk or commercial e–mail, which will not be given unless you are able to demonstrate, at a minimum, that
The intended recipients have given their explicit consent to receive e–mail via some affirmative means, such as an opt–in procedure.
That your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e–mail address for which the consent is given.
You retain evidence of the recipient’s consent in a form that may be promptly produced on request, and you honour the recipient’s and Line3 Internet’s requests to produce consent evidence within 72 hours of receipt of the request.
You have procedures in place that allow a recipient to revoke their consent such as a link in the body of the email, or instructions to reply with the word “Remove” in the subject line. you must also honour revocations of consent within 48 hours, and you notify recipients of their address removal within 48 hours.
You must post an email address for complaints (such as abuse@yourdoman.com) in a conspicuous place on any website associated with the email, you must register that address at abuse.net and you must promptly respond to messages sent to that address.
You must have a Privacy Policy posted in a conspicuous place on any website associated with the mailing.
You have the means to track anonymous complaints.
You must not obscure the source of your e–mail in any manner. Your e–mail must include the recipient’s e–mail address in the body of the message or in the “TO” line of the e–mail.
You must not attempt to send any message to an email address if 3 consecutive delivery rejections have occurred.
These policies apply to messages sent using Line 3 Internet’s services, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via Line 3 Internet’s services. In addition, you may not use a third party e–mail service that does not practice similar procedures for all its customers. These requirements apply to distribution lists created by third parties to the same extent as if the list were created by you.
The Line3 Internet may test and otherwise monitor your compliance with its requirements, including requesting opt–in information from a random sample of your list at any time. In addition, The Line3 Internet may block the transmission of email that violates these provisions.

Authenticated SMTP Policy
In addition to the requirements above, you may not send email messages of similar content through The Line3 Internet’s SMTP servers to more than two–hundred and fifty (250) recipients. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means is a violation of this restriction.
The Line3 Internet may block mail that violates this AUP. In addition, your mail services may be suspended or terminated for violation of this AUP in accordance with the Terms of Service.

Mail Relays
Generally, we do not allow bulk or commercial e–mail to be sent to more than five–thousand (5,000) users per day at a rate of 250 messages every hour. If you would like to send more than 5,000 messages per day, please contact a member of our support team for additional information.

Vulnerability Testing
You may not attempt to probe, scan, penetrate or test the vulnerability of the Line3 Internet network or to breach or attempt to breach Line3 Internet’s security or authentication measures, whether by passive or intrusive techniques, without Line3 Internet’s express written consent.
Newsgroup, Chat Forums, Other Networks
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off–topic commercial messages, or mass postings to multiple forums.
You must comply with the rules of any other network you access or participate in when using any part of Line3 Internet’s services.

Offensive Content
You may not publish, transmit or store on or via Line3 Internet’s network and equipment any content or links to any content that Line3 Internet reasonably believes:
Constitutes, depicts, fosters, promotes or relates in any manner to child pornography, bestiality, or non–consensual sex acts.
Is excessively violent, incites violence, threatens violence or contains harassing content or hate speech.
Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes.
Is defamatory or violates a person’s privacy.
Creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises UK national security or interferes in any way with an investigation by UK law enforcement.
Improperly exposes trade secrets or other confidential or proprietary information of another person.
Is in anyway intended to assist others in defeating technical copyright protections.
Infringes on another person’s copyright, trade or service mark, patent or other property right.
Promotes illegal drugs, violates export control laws, relates to illegal gambling or illegal arms trafficking.
Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or in the UK
Is malicious, fraudulent or may result in retaliation against Line3 Internet by offended viewers.
Content “published or transmitted” via Line3 Internet’s network or equipment includes Web content, email, bulletin board postings, chat and any other type of posting or transmission that relies on the Internet.

Copyrighted Material
You may not use Line3 Internet’s network or Services to download, publish, distribute, or otherwise copy or use in any manner any text, music, software, art, image or other work protected by copyright law unless:
You have been expressly authorised by the owner of the copyright for the work to copy the work in that manner or
You are otherwise permitted by established copyright law to copy the work in that manner.
It is Line3 Internet’s policy to terminate the services of customers who are repeat infringers. We retain this right at our sole discretion.

Other
You must have valid and current information on file with your domain name registrar for any domain hosted on Line3 Internet equipment.
You may only use IP addresses assigned to you by Line3 Internet in connection with your use of Line3 Internet services.
You agree that if the Line3 Internet IP numbers assigned to your account are listed on an abuse database like Spamhaus, you will be in violation of this AUP, and that Line3 Internet may at our sole discretion, take reasonable action to protect its IP numbers, including suspension and/or termination of your service, regardless of whether the IP numbers were listed as a result of your actions or not.
You agree that we may at our sole discretion, quarantine or delete any data stored on a shared system if the data is infected with a virus, or is otherwise corrupted, and has the potential to infect or corrupt the system or other customers’ data that is stored on the same system.
SLA
You agree that no credit will be available under your Line3 Internet Service Level Agreement for interruptions of service resulting from AUP violations.